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Nondiscrimination and Accessibility Requirements

MaineHealth and its member organizations meet all applicable federal civil rights laws. MaineHealth and its member organizations do not discriminate on the basis of race, color, national origin, age, disability, or sex.

MaineHealth and its member organizations do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Discrimination is against the law

MaineHealth and its member organizations provide:

  1. Free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  2. Free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you believe that MaineHealth or a member organization failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by mail, fax or email. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Compliance Officer is available to help you.

Steps to obtaining services and filing a complaint

If you need these services, contact the appropriate member organization listed below.

You also can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf,

or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

MaineHealth grievance procedure and contact information

If you need assistance in obtaining any of these services, or if you need help filing a grievance, a civil rights coordinator is available to help you.

The following is a list of civil rights coordinators at MaineHealth and its member organizations:

MaineHealth

Mark Grandonico
110 Free St.
Portland, ME 04101
Email: grandm@mainehealth.org
Phone: 1-888-524-0080
TTY: 711 (Maine Relay Service)
Fax: 207-661-7029

Coastal Healthcare Alliance (Pen Bay Medical Center and Waldo County General Hospital)

Ann Hollyday
Pen Bay Medical Center
6 Glen Cover Drive
Rockport, ME 04856
Email: ahollyday@penbayhealthcare.org
Phone: 207-921-8260
TTY:
Fax:

Franklin County Health Network

Regina Stefanelli
111 Franklin Health Commons
Farmington, ME 04938
Email: rstefanelli@fchn.org
Phone: 207-779-2227
TTY: 207-779-2662
Fax: 207-779-2240

Lincoln County Healthcare

Wayne Printy
P.O. Box 417
Boothbay Harbor, ME 04538
Email: Wayne.Printy@lchcare.org
Phone: 207-633-8413
TTY: 1-800-225-5254
Fax: 207-563-4599

Maine Behavioral Healthcare

Melania Turgelsky
78 Atlantic Place
South Portland, ME 04106
Email: turgem1@mmhp.mainehealth.org
Phone: 207-661-6481
TTY: 711 (Maine Relay)
Fax: 207-842-7783

MaineHealth Care at Home

Vicki Erickson
15 Industrial Park Road
Saco, ME 04072
Email: verickson@mhcah.org
Phone: 207-284-4566
TTY: 1-877-297-3428
Fax: 207-282-4148

Maine Medical Center

Laurie McGovern
22 Bramhall St.
Portland, ME 04102
Email: lmcgovern@mmc.org
Phone: 207-662-2971
TTY: 207-662-4900
Fax: 207-761-3092

Memorial Hospital

Patient Advocate
3073 White Mountain Highway
North Conway, NH 03860
Email: PatientAdvocate@MemorialHospitalNH.org
Phone: 603-356-0642
TTY: 603-356-4988
Fax: 603-356-4993

NorDx

Dawn Morong
301A U.S. Route 1
Scarborough, ME 04074
Email: morond2@mmc.org
Phone: 1-800-773-5814
TTY: 711 (Maine Relay Service)
Fax: 207-661-8014

Southern Maine Health Care

Patricia Kasmarek
1 Medical Center Dr.
Biddeford, ME 04005
Email: pakasmarek@smhc.org
Phone: 207-283-7337
TTY: 207-283-7028
Fax: 207-283-7028

Spring Harbor Hospital

Jennifer Hunt-MacLearn
123 Andover Rd.
Westbrook, ME 04092
Email: hunt_maclj@MaineBehavioralHealthcare.org
Phone: 207-661-6247
TTY: 711 (Maine Relay Service)
Fax: 207-761-2108

Western Maine Health

John Cox
181 Main St.
Norway, ME 04268
Email: coxj@wmhc.org
Phone: 207-744-6024
TTY: 207-743-1597
Fax: 207-743-1566


110 Free Street | Portland, Maine 04101 | (207) 661-7001